Gift Certificates...

*All gift certificates and/or coupons are to be used by the expiration date as stated on the certificate. Cancellations of appointments made with the intent of using the certificate automatically nulls them as void unless you call in and cancel your appointment as least 24 hours in advance, and the reason for cancellation is unavoidable. Certificate and/or coupons can not be passed on to another for use without consent of the groomer. Certificates are valid for the amount stated only, and additional costs due to unkept dogs, special instructions or unruly behavior will not be covered by the certificate above the stated amount and are the responsibilities of the client. Coupons can not be used with any other offer/discount.

Death and Injury...

*We are not responsible for the death or injury of any pet that was not the direct result of something related to their stay here at our shop. Any injuries sustained from a groom/care that is the result of unruly behavior in your dog will not be held responsible to The Grooming Gallery. Injuries to a groomer, owner, or bystander on our property as a result of aggressive behavior from your pet can not be held liable to The Grooming Gallery.

Dematting of a coat sometimes results in irritation and nicks to the skin that are often unavoidable. If this happens, it will be brought to your attention, and we are not responsible for any vet bills that result from a dematting. There is no excuse for a matted pet, and the groomer does her best to see that the matts are removed without trauma to the pet. In the case of an emergency, you will be contacted for permission to take your animal to our vet for treatment. If the cause for the emergency and needed vet attention is a result of something not at direct fault of the groomer, you will be responsible for all charges. We will attempt to notify you before we take the animal to the vet, but in the case you are unreachable, we will take the action that is in the best interest of your pet.

Prices and Quotes...

*All prices and price quotes are estimates and are subject to change at any time. Actual costs of a groom can NOT be determined until the groom is complete, thus, any quotes are merely an estimate, and the final charge can not be disputed. Actual charge of a groom is based on a number of factors such as coat condition, pet size, pet behavior, type of cut done, presence of fleas/ticks, hair type, presence of mats, excessively dirty coats and other grooming related factors.

Giant breeds are groomed and booked by evaluation only and payment is expected upfront. Missed or canceled appointments that are not called in at least 24 hours in advance will not be refunded.

There is a $5-10 missed appointment charge on all other grooms. No additional bookings can be made if you have outstanding no-show or cancellation fees until they are paid in full.

If you have questions or concerns about any of the above stated policies, please feel free to ask Sarah. I will do my best to help you to understand the policies so that you are comfortable with them.

Thank you very much for your business, you are appreciated!